Cloud Contact Centre
2Connect introduces Inovo, a global contact centre solutions provider, delivering bespoke CCaaS solutions to thousands of customers around the world.
OMNI Channel, Workforce & Quality Management, Process Orchestration and Experience Optimisation, all features offered as standard.
Our Proud Customers
Inovo – A Global Leader
From outbound sales to customer service and debt collection, the contact centre plays a crucial role in operations and fulfilling broader strategic business outcomes and objectives. A Contact Centre offering that meets the exact customer requirements and has the ability to offer a fully bespoke feature-set, is very hard to find. This is precisely the reason why 2Connect are proud to announce our strategic partnership with Inovo, A global leader in delivering bespoke Contact Centre Solutions to some of the global household brands.
Here’s why many global businesses trust Inovo to design, deploy and manage their Contact Centre solution:
- WORKFORCE MANAGEMENT (WFM)
- OMNI Channel Communications
- CRM & ERP Integration
- Automated Quality Management
- Experience & Workforce Optimisation
- Interaction & Process Orchestration
2Connect and Inovo can provide scalable, flexible and easy to integrate technology, and a dedicated team of industry specialists to help businesses drive continuous improvements and stay ahead of the competition.
We focus on four key contact centre optimisation areas to improve efficiency and productivity and ultimately boost customer experience, sales and collections. Comprehensive support, project management, implementation, and any integration requirements are all included in our extensive offering.
Delivering Unrivalled CX with INOVO
Banish cumbersome processes, siloed contact channels and disconnected business systems with a fully customisable and integrated omnichannel Contact Centre Solution.
Inovo has delivered top quality solutions to some of the world’s most renowned brands. INOVO’s clients vary from 10 seats to a few thousand seats across several industry sectors such as
- Financial Services
- BPO & Retail
- Hospitality and Leisure
- Travel & Aviation
Leveraging the best-in-class technology, Inovo focuses on all areas of optimisation, integration and process orchestration.
Speak to one of our trusted Contact Centre Specialist today to discuss your requirements.
The variety and the sheer number of communication channels and departments present genuine challenges for contact centre staffing, training, quality monitoring, and streamlining work. Many organisations lack consistent visibility into the various forms of work, the people available to act on the job, and the processes used.
In this environment, balancing workload, staffing, and other resources across functional areas can be critical for delivering effective customer service. Doing it well requires systems that actively collect data about the channels, work, and employee performance.
Analysing and acting on that data is the key to success, enabling continuous improvement in cross-departmental workload, staffing, and outcomes.
Workforce Management (WFM) provides unified applications explicitly designed to help organisations gain visibility into – and more effectively manage – the work they perform, the activities of people who perform it and the processes used to accomplish it.
The solution offers a single view of employees, including their own skills, proficiencies, rank, and availability, to handle the workload. By leveraging this information, you can quickly align your workforce with your workload to increase operational efficiencies and deliver a more consistent customer experience.
Speak to one of our Contact Centre specialists to book a free demo NOW.