Resources

Capitec

Capitec, South Africa’s leading digital bank with over 15 million banking clients, had an urgent need to migrate their Client Care and Helpdesk call centres to the cloud. Circumstances did not allow for a traditional cloud migration project (that could take months), so they had to move over 600 users to a fully cloud platform in just two weeks.

Woolworths Financial Services

Woolworths Financial Services (WFS) is an authorized financial services provider that supports Woolworths’ retail business by providing in-store credit, as well as other value-added services such as personal loans, short-term insurance and life insurance linked to other products.

DirectAxis

Financial services company, DirectAxis, recognised the need to improve the workflow of their loan applications process as this would not only enhance the customer experience further, but also have a positive financial impact on the business. In addition to this, the company wanted to replace an unstable tool developed by a third party, as this was affecting the efficiency and productivity of agents, and also making it difficult to track campaigns and monitor performance.

Medipost Pharmacy

For national courier pharmacy Medipost, there was a need to implement a solution to eliminate manual processes and measure agent efficiency and capacity – all with a view to driving improvements in service levels and customer satisfaction.

Sage Pastel Accounting

Sage Pastel is South Africa’s leading developer of accounting, payroll and business software for the small, medium and large enterprise market.

Lancet Laboratories

Lancet Laboratories is a pathology laboratory that provides vital diagnostic and monitoring services throughout Africa. The company processes up to 1.8 million tests per month, and offers an extensive range of pathology services across the corporate, mining and insurance sectors.