1. Important information and who we are
This Privacy Notice explains how 2Connect Digital Solutions Ltd (“2Connect”, “we”, “us”, “our”) collects and uses personal data. 2Connect Digital Solutions Ltd is registered in England and Wales with company number 06599627 and our registered office is:
First Floor, Sterling House, Outrams Wharf, Little Eaton, Derby, DE21 5EL
This Privacy Notice applies to personal data collected through our website and during the course of providing our products and services.
“Personal data” means any information relating to an identified or identifiable individual.
We are the data controller in respect of the personal data we process.
If you have any questions about this Privacy Notice, please contact us using the details at the end of this document.
2. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any updates will be published on this page.
Please keep us informed if your personal data changes during your relationship with us, so that the information we hold remains accurate and up to date.
3. Cookies
We use cookies on our website to help it function properly and to understand how visitors use it.
For full details of the cookies we use and how you can manage your preferences, please see our Cookie Policy:
4. The personal data we collect
We may collect and process the following categories of personal data:
Identity Data
• first name and last name
Contact Data
• billing address, delivery address, email address, telephone numbers
Transaction Data
• details of products and services purchased and payments made
Technical Data
• IP address, browser type and version, time zone setting, operating system and other technology used to access our website
Usage Data
• information about how you use our website, products and services
Marketing and Communications Data
• your marketing preferences and communication choices
We may also collect anonymised, aggregated data for statistical purposes. This does not identify you.
We do not collect special category data (such as health, ethnicity, political opinions), nor do we collect information about criminal convictions.
5. How we collect personal data
We collect personal data in the following ways:
Direct interactions
When you contact us, request a quote, complete a form, purchase services, or otherwise communicate with us.
Automated technologies
When you interact with our website, we may automatically collect Technical and Usage Data using cookies and similar technologies (see our Cookie Policy).
Third party sources
We may receive limited business-related data from analytics providers or publicly available sources such as Companies House.
6. How we use your personal data and lawful basis
We only use your personal data when the law allows us to. The lawful bases we rely on include:
Performance of a contract – where we need your data to provide our services to you.
Legitimate interests – where our use is necessary for our business purposes and your interests do not override these.
Legal obligation – where we must process data to comply with the law.
Consent – where you choose to receive marketing communications.
Examples of how we use your personal data include:
| Purpose | Lawful basis |
|---|---|
| To register you as a customer and provide services | Performance of a contract |
| To process payments and recover amounts owed | Performance of a contract / Legitimate interests |
| To manage our relationship with you, including service updates | Performance of a contract / Legal obligation |
| To administer and protect our website and business | Legitimate interests / Legal obligation |
| To improve our website and services via analytics | Legitimate interests |
| To send marketing communications where permitted | Consent |
You can withdraw consent to marketing at any time.
7. Marketing
If you have opted-in, we may contact you about products or services we believe may interest you. We will not share your personal data with third parties for their own marketing purposes without your express consent.
You can opt-out of marketing at any time by using the unsubscribe link in our emails or contacting us.
8. Disclosure of your personal data
We may share your personal data with trusted third parties, such as:
• IT and system providers
• professional advisers (lawyers, bankers, auditors, insurers)
• regulators, HMRC or authorities where legally required
• network carriers and suppliers where necessary to deliver telecom services
All third parties are required to keep your data secure and only process it according to our instructions.
We do not sell your data.
9. Data security
We have implemented appropriate technical and organisational security measures to prevent your personal data being lost, used, accessed, altered or disclosed without authorisation. Access to your data is restricted to those with a business need to know.
10. Data retention
We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting and reporting requirements.
In some cases we may anonymise your data so it can no longer identify you, in which case we may use it indefinitely.
11. Your legal rights
You have rights under UK data protection law, including the right to:
• request access to your personal data
• request correction of inaccurate data
• request erasure of your data (in certain circumstances)
• object to processing based on legitimate interests
• request restriction of processing
• request transfer of your data
• withdraw consent where consent is relied upon
You will not normally have to pay a fee. We may request proof of identity.
We aim to respond within one month.
12. Complaints
You have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
We would appreciate the chance to resolve concerns first — please contact us using the details below.
13. Contact us
2Connect Digital Solutions Ltd
First Floor, Sterling House, Outrams Wharf, Little Eaton, Derby, DE21 5EL
Telephone: 03300 770070
Email: support@2connect.co.uk
